Privacy Policy

1. Information We Collect

We collect information you provide directly when you use Inktura:

• Account information — name, email address, and password when you create an account.
• Order details — shipping address, product selections, quantities, and order history.
• Uploaded files — print-ready files you upload for your orders (PDFs, images, and other supported formats).
• Payment information — processed securely by Stripe. We never store your full card number, CVV, or other sensitive payment details on our servers.
• Usage and analytics — pages visited, browser type, device information, and general interaction patterns to help us improve the platform.

2. How We Use Your Information

• Order fulfillment — processing your orders, coordinating printing and shipping, and providing order status updates.
• Communication — sending order confirmations, shipping notifications, and responding to support requests.
• Account management — maintaining your account, order history, and saved preferences.
• Security — protecting against unauthorized access, fraud, and other malicious activity.
• Improvement — analyzing usage patterns to improve our products, services, and user experience.

3. Third-Party Services

We work with trusted third-party services to operate our platform:

• Stripe — handles all payment processing. Your payment data is sent directly to Stripe and is subject to Stripe's Privacy Policy.
• Print fulfillment partners — we share your shipping address and uploaded files with our professional printing partners solely to produce and deliver your order.
• Cloud storage — your uploaded files are stored on secure, encrypted cloud infrastructure.
• Analytics — we may use analytics services to understand how visitors interact with our site. These services collect anonymized usage data.

4. Cookies and Tracking

Inktura uses cookies for:

• Authentication — keeping you signed in securely across sessions.
• Cart persistence — remembering items in your shopping cart.
• Analytics — understanding site usage to improve our services.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, such as staying signed in.

5. Data Retention and Deletion

We retain your account information and order history for as long as your account is active. Uploaded files are retained for the duration needed to fulfill your order and for a reasonable period afterward to support reprints or customer service inquiries. You may request deletion of your account and associated data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), secure authentication, and access controls. Payment information is handled entirely by Stripe and never stored on our servers. While no system is 100% secure, we take reasonable steps to protect your personal information.

7. Your Rights

You have the right to:

• Access your personal information we hold.
• Correct inaccurate or incomplete data.
• Delete your account and personal data.
• Export your data in a portable format.

To exercise any of these rights, contact us at support@inktura.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our site or sending you an email. Your continued use of Inktura after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at support@inktura.com.